Frequently Asked Questions

Everything you need to know about shopping with ELLEVEN.

How long does shipping take and what are the costs?

We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $150; otherwise, a flat rate applies at checkout.

What is your return policy?

We accept returns within 30 days of purchase for a full refund or exchange. Items must be in their original condition, unworn, unwashed, and with all tags still attached.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fit notes in the product description.

What payment methods do you accept?

ELLEVEN accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Where are ELLEVEN garments manufactured?

We pride ourselves on ethical production. Our collections are manufactured in certified factories that adhere to fair labor practices and utilize high-quality, sustainable materials whenever possible.

Can I track my order once it has been placed?

Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.